Refund policy
Return Periods
You can return an item to TruckSpares365 within 14 calendar days of the date it was delivered. Returns made between 15 and 30 days after delivery are still accepted, but a handling fee of up to 20% will be charged. We are unable to accept any return once more than 30 days have passed since delivery.
Items will not be accepted for return or refund if they have been damaged through incorrect installation, mishandling, improper use, or any other damage caused by the customer. We also cannot accept parts that have been fitted, used, altered, or returned in a different condition from the one in which they were supplied.
If the courier tries to deliver your order but cannot complete the delivery, and the parcel is returned to us, we will refund the order value but not the shipping fee, because a delivery attempt was made. This applies, for example, when the address is incorrect or nobody is available to accept the parcel.
Conditions for a Refund
To qualify for a refund, the item must be:
- unused;
- in its original packaging;
- undamaged; and
- in a condition that allows it to be resold.
If an item has been opened, its seal has been broken or its packaging is damaged, we may still accept the return at our discretion. In this case, a handling fee of up to 20% may be charged, depending on the condition of the item and its resale value.
Proof of Purchase
We need proof of purchase to process your refund. This can be a receipt, a purchase order or other documentation showing your order number and the date of purchase, and it must be sent back with the item. We cannot process your refund without proof of purchase.
How to Return an Item
Before sending anything back, please contact us to obtain a Return Merchandise Authorisation (RMA) number. Any return sent without a valid RMA will not be accepted.
Please send returns to:
TruckSpares365 Returns
453 Carr Place
Preston
PR5 8AU
Finding the right part for your vehicle is not always straightforward. If you are unsure whether a part is compatible before ordering, we strongly recommend contacting our team for help. If you have already placed an order and think the item may not suit your vehicle, please contact us within 14 days of receiving your order. We may ask for photographs or further vehicle details to help us look into the issue.
You are responsible for the cost of return shipping, and shipping fees cannot be refunded. If the wrong item was ordered, we will refund the order amount once we have received the return, but we will deduct the shipping price of £6.99 (inc. VAT). This applies even if you were not charged for shipping when you bought the item. £6.99 is our standard shipping charge and may vary depending on the size, weight and delivery type of the item ordered.
Pallet-delivered items and clearance products are generally non-returnable and non-refundable, so please make sure all items are correct and suitable before placing your order. In exceptional circumstances, we may authorise the return of a pallet-delivered item. If we do, you must arrange and pay for suitable return transport, and a handling fee of up to 25% may be deducted from your refund.
Please package items securely so they are not damaged in transit. If an item arrives in a condition that suggests excessive use or damage beyond reasonable inspection, we reserve the right to reject the refund request.
Returning Faulty Items
If you think an item is faulty, you must contact us before sending it back. Please complete our Warranty Claim Form and email it to office@truckspares365.com. This allows our technical team to assess the problem and deal with your claim as quickly as possible. If you return an item without a completed Warranty Claim Form, your claim may be delayed.
When we receive the item, we will inspect and test it to confirm the reported fault. Not every product returned as faulty turns out to have a manufacturing defect. Your warranty claim will be rejected if our inspection and testing shows that:
- the product is fully functional or no fault is present; or
- the reported problem was caused by incorrect installation, misuse, accidental damage, modification, normal wear and tear, or use outside the manufacturer’s intended purpose.
If an item returned as faulty is found not to be faulty and has been fitted, installed or used, it will not qualify for a refund, because it can no longer be sold as new. In these cases, we reserve the right to send the item back to you and may charge you for the return carriage.
Special Order Items
All special order items are non-returnable and non-refundable. Once an order for a special order item has been placed and processed, it cannot be cancelled, returned or exchanged.
Non-Returnable Items
Some products are non-returnable and non-refundable, and these are clearly marked as “Non-Returnable” on the product page. Once an order for a non-returnable product has been placed and processed, it cannot be cancelled, returned or exchanged.
International Orders
If your order is being shipped outside the United Kingdom, you are responsible for making sure the parts you order are correct and suitable for your vehicle before you complete your purchase. If you are unsure about compatibility, we strongly recommend contacting TruckSpares365 before ordering. Our team can help you identify the correct part using details such as your vehicle registration, VIN or chassis number, make and model.
If you order an incorrect or unsuitable product, you must pay all costs of returning the goods to the United Kingdom. These include international return shipping, courier charges, insurance and any other costs connected with the return. Original international delivery charges cannot be refunded.
You are responsible for any import duties, customs charges, local taxes, VAT, clearance fees or other charges imposed by the destination country. These charges are set by local customs or tax authorities and are outside TruckSpares365’s control. TruckSpares365 will not refund any duties, taxes or customs charges paid when the original order was imported.
When goods are returned to the United Kingdom, the return may generate UK customs charges, import duties, courier handling fees or other charges. You will be responsible for these costs if the return is not the fault of TruckSpares365, for example because an incorrect part was ordered, the part is incompatible, or you have changed your mind. If TruckSpares365 has to pay these charges to receive the returned goods, the amount may be deducted from your final refund.
Please use a tracked and insured courier service for international returns. The returned goods remain your responsibility until they have been safely received by TruckSpares365. We cannot accept responsibility for returned parcels that are lost, delayed or damaged in transit.
All returned products must meet the conditions set out in this Returns and Refunds Policy. Products should be unused, uninstalled, undamaged and returned in their original packaging, including any documentation, protective materials, seals or security tags. If an item has been opened or handled, or its packaging has been damaged, a restocking fee of up to 30% may apply, depending on the condition and resale value of the product.
If you are an international customer and receive an item that has been damaged in transit or incorrectly supplied by TruckSpares365, please contact us within 48 hours of delivery. Faulty products should be reported as soon as you discover the fault. We may ask for photographs, vehicle information or other supporting evidence before deciding on the appropriate resolution. Depending on the circumstances, we may offer a replacement, a refund or return instructions.
Please do not send faulty, damaged or incorrectly supplied goods back from overseas until you have received instructions from TruckSpares365. Shipping, customs, import or handling charges that we have not authorised may not be reimbursed.
Contact Us
If you have any questions or would like to start a return, please get in touch:
Email: office@truckspares365.com
Telephone: 01772 349 612